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Elements and Performance Criteria

  1. Influence organisational culture
  2. Anticipate change
  3. Provide strategic leadership in change management
  4. Influence organisational culture
  5. Anticipate change
  6. Provide strategic leadership in change management

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

influencing and leading in the context of change management

consulting with stakeholders using a variety of words and language structures to explain complex ideas to different audiences

interpreting and explaining complex formal documents and assisting others to apply them in the workplace

responding to diversity including gender and disability

applying public sector legislation such as occupational health and safety and environment and sustainability in the context of change management

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

change management models

change management leadership strategies

effects of change and ways to ensure strategic advantage

the importance of organisational culture and influencing down

key factors in the internal and external operating environment

equal employment opportunity equity and diversity principles

organisational goals policies procedures and guidelines

jurisdictional legislation applicable to management and human resource management functions

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCA Lead and influence ethical practice in the public sector

PSPETHC701A Lead and influence ethical practice in the public sector

PSPHRA Provide leadership in strategic human resource management

PSPHR703A Provide leadership in strategic human resource management

PSPMNGTB Provide strategic direction

PSPMNGT701B Provide strategic direction

PSPMNGTA Influence and shape diversity management

PSPMNGT702A Influence and shape diversity management

PSPMNGTA Undertake enterprise risk management

PSPMNGT704A Undertake enterprise risk management

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

leadership in and influence on change management in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation procedures and protocols

workplace scenarios and case studies to capture the range of situations likely to be encountered when leading and influencing change

strategies to influence organisational culture

change management strategies applicable to the public sector

leadership strategies for dealing with ambiguity

reporting tools

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when leading and influencing change including coping with difficulties irregularities and breakdowns in routine

leadership in and influence on change management in a range of or more contexts or occasions over time

leadership in a variety of contexts that reflect the continuum of change management requirements from dealing with concrete change requirements to managing ambiguity and uncertainty

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

observation

portfolios

projects

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Strategic advantages of change may include:

more responsive and valued client service

flexible, innovative, creative staff

greater capacity for flexibility and responsiveness

economic benefits

social benefits

improved relationship with the community

increased organisational capability

organisational sustainability

improved sustainability

improved performance

motivation

reduced cost of outputs

Strategies to foster commitment to change may include:

team building

process consultation

action learning/research

staff learning and development

leadership and direction

Diverse workforce refers to employees with differences in:

age

cultural background

educational level

ethnicity

expertise

family responsibilities

gender

interests

interpersonal approach

language

life experience

marital status

not fitting the dominant paradigm of the organisation

personality

physical ability

political orientation

religious belief

sexual orientation

socio-economic background

thinking/learning styles

work experience

working styles

Change may be:

in response to government policy

in response to Machinery of Government changes

in response to economic, social or environmental pressures

related to technological developments

through organisational development or design strategies

as a result of changes to client needs or the client base

initiated at the business unit level

in response to financial constraints

related to disaster recovery

Stakeholders may include:

all those individuals and groups both inside and outside the organisation that have some direct interest in the organisation's behaviour, actions, products and services such as:

employees at all levels of the organisation

community

clients

other public sector organisations

union and association representatives

boards of management

government

Ministers

local government

Resourcing may include:

people

funding

facilities

specialist expertise to support/facilitate change

Policies and legislation may include:

Commonwealth and State/Territory legislation

national and international codes of practice and standards

the organisation's policies, practices and guidelines

government policy

codes of conduct

Machinery of Government policy changes

Leadership strategies may include:

positive role modelling

mentoring

offering guidance and direction

coaching

providing opportunities for learning and development

support arrangements

counselling

succession planning